Citybug General Information:

Passengers are carried subject to and in terms of our standard conditions of carriage, notwithstanding anything contained herein to the contrary.

1. Tickets

• Are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.
• It is the passenger’s responsibility to ensure that the correct information is shown on the ticket.
• Passengers are not allowed to break their journey unless separate tickets are issued at the appropriate fares, for each individual journey.
• If any payments are outstanding at the time of arrival at the drop off point, luggage will be held back until payment has been   received.

2. Amendments

• For a ticket booked at a Travel Agent, all changes to be made by the Travel Agent, not the passenger.
• Tickets may be moved up until – but no later than – four (4) hours prior to departure time.
• Any change requires the issue of a replacement ticket & payment of an admin fee: a time or date change, R 75,00; a passenger name change, R 75,00.

3. Cancellations

• A 30% cancellation fee will be charged.
• Once a ticket has been moved it cannot be cancelled.
• If a cancellation is not made 24 hours before departure, you will forfeit your money.

4. Departure Time

• Passengers are required to be at departure points 20 minutes before the time of departure  shown on the ticket. Any seat not filled within 5 minutes prior to the scheduled departure  time, will be offered for sale to stand-by passengers on a first come, first served basis.

5. Passengers’ Luggage

• Unless contracted to the contrary, and at the sole discretion of Citybug, each fare-paying passenger is permitted to take (free of charge) and at own risk, one suit case not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 20kg. Extra luggage e.g. golf bag, body board, skateboard etc. (but no surf board / bicycle) is allowed at a fee only by prior arrangement.
• Citybug reserves the right to refuse the carriage of luggage which does not comply with these conditions.
• Large items must be carried in the luggage compartment and loaded only by the passenger.
• Unaccompanied luggage will not be carried.
• Citybug is not responsible whatsoever for loss or damage to passengers’ luggage, hand luggage or personal effects.
• Citybug provides passenger insurance (in case of accident caused by Citybug). However, insurance of passengers’ property or luggage is passengers’ responsibility.
• Any hand luggage carried must be able to fit on your lap. NO backpack.

6. Smoking

• Is prohibited on all the coaches (tobacco / electronic devices).

7. Unaccompanied Children

• No unaccompanied children under the age of 12 years will be carried, children 3 years and younger must be in a car seat (provided by yourself) as per Law.

8. Alcohol

• Citybug reserves the right to refuse the consumption of alcohol on its vehicles, or not to  undertake the conveyance of any passengers who enters the vehicle whilst intoxicated.

9. Pets

  • No animals will be carried, with the exception of a trained guide dog accompanying a blind passenger.

10. Other

  • Citybug will make every effort to keep to the current published timetable, but services may be affected by road, weather or other conditions beyond Citybug’s control. Citybug will therefore not accept liability for any costs incurred by passengers under such circumstances.
  • Citybug makes every effort to ensure connections between its services where appropriate. However, no liability can be accepted for loss or damage caused by any failure to make these conditions or those perceived to exist with other transport operators.
  • The Company reserves the right to refuse to undertake the conveyance of or the continued conveyance of any passenger(s).
  • Citybug reserves the right to revise seat allocations without notice and to operate substitute vehicles of a different standard from those advertised.
  • Passengers are not permitted to travel on the vehicles between depots or other parking places and terminal points.
  • Citybug reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers.
  • All fares and schedules are subject to change without notice.


PayGate Terms and Conditions

Customer privacy policy

  • Citybug shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

  • Payment may be made via Visa and MasterCard credit cards Credit card acquiring and security
  • Credit card transactions will be acquired for Citybug via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

  • Customer details will be stored by Citybug separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

  • The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


  • Citybug takes responsibility for all aspects relating to the transaction including customer service and support.

Country of domicile

  • This website is governed by the laws of South Africa and Citybug chooses as its ‘domicilium citandi etexecutandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


  • Citybug may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

  • This website is run by private company based in South Africa