Cookie Policy
Effective Date: 04 April 2026
Domain: citybug.co.za
1. Introduction and Scope
This Cookie and Tracking Technologies Policy (“Policy”) outlines how City Bug (“we”, “us”, or “our”) utilises cookies, web beacons, pixels, local storage, and similar tracking technologies when you visit or interact with citybug.co.za (the “Website”).
This Policy is designed to comply with current data protection regulations, including the Protection of Personal Information Act (POPIA) and global standards such as the General Data Protection Regulation (GDPR). It operates in conjunction with our Privacy Policy, which details our broader data processing and protection practices.
2. Understanding Tracking Technologies
To provide a secure, efficient, and tailored user experience, modern websites utilise various tracking technologies. “Cookies” are no longer the sole mechanism for storing data on your device.
Cookies: Small text files placed on your device’s browser directory. They allow the Website to recognise your device and store limited information regarding your preferences or past actions.
Web Beacons / Pixels: Tiny, invisible graphic images embedded in web pages or emails. They are used to track user interactions, measure campaign performance, and understand user behaviour.
Local Storage (HTML5): A technology that allows a website or application to store and retrieve data on your device, often used for caching data to improve load times and site performance.
3. Classification of Cookies by Lifespan and Provenance
Tracking technologies on our Website are classified by their duration and their source:
Session Cookies: Temporary cookies that expire and are automatically deleted when you close your browser. They are typically used for maintaining your session state (e.g., remembering items in a cart).
Persistent Cookies: These remain on your device for a predetermined period or until you manually delete them. They are used to remember your preferences across multiple visits.
First-Party Cookies: Set directly by the citybug.co.za domain you are visiting.
Third-Party Cookies: Set by external service providers, partners, or advertisers (e.g., analytics providers, social media platforms) embedded on our Website.
4. How We Use Tracking Technologies
We categorise our use of tracking technologies based on their legal basis and operational purpose. We will only deploy non-essential cookies to your device if you have provided explicit, opt-in consent.
A. Strictly Necessary (Essential) Technologies
Purpose: These are fundamental to the operation of the Website. They enable core functions such as security, network management, load balancing, and accessibility. Without these, the Website cannot function properly.
Legal Basis: Legitimate Interest / Essential for the provision of the requested service.
Consent: Cannot be disabled through our consent banner.
B. Performance and Analytics
Purpose: These tools collect aggregated, anonymised data regarding how visitors use our Website. We track metrics such as page load speeds, visitor numbers, bounce rates, and navigation paths. This data is strictly used to identify technical issues and optimise the user experience.
Legal Basis: Consent.
C. Functional Technologies
Purpose: These allow the Website to remember choices you make (such as your region or language preference) and provide enhanced, more personal features. They may also be used to facilitate services you have requested, such as watching embedded videos or using live chat support.
Legal Basis: Consent.
D. Targeting and Advertising
Purpose: Deployed by our advertising partners, these tracking technologies build a profile of your interests based on your browsing history. They are used to deliver highly relevant advertisements to you on other websites and platforms, and to cap the frequency of ads you see.
Legal Basis: Consent.
5. Third-Party Processing and Data Transfers
We engage vetted third-party service providers (such as Google Analytics or Meta) to assist in operating our Website and marketing our services. When you consent to third-party cookies, data regarding your browsing behaviour may be transmitted to and processed by these providers.
Please note that some of these third parties may process data on servers located outside of your jurisdiction. We ensure that such cross-border data transfers are safeguarded by appropriate legal mechanisms in compliance with POPIA and other applicable laws.
6. Managing Your Consent and Preferences
You have full control over your privacy and the tracking technologies deployed on your device.
Consent Management Platform (CMP): You can adjust your preferences, grant consent, or withdraw it at any time by accessing our automated cookie consent manager.
Browser-Level Controls:
Most modern web browsers allow you to manage your privacy settings universally. You can set your browser to block all cookies, accept only first-party cookies, or delete tracking data upon closing your browser. Please consult your specific browser’s “Help” or “Settings” menu (e.g., Chrome, Safari, Firefox, Edge) for precise instructions.
Global Privacy Control (GPC) / Do Not Track (DNT):
Our Website is configured to respect universal opt-out signals, such as the Global Privacy Control (GPC), where technically feasible and legally mandated.
Note: Disabling Strictly Necessary cookies via your browser settings may render certain secure areas or critical functions of the Website inoperable.
7. Updates to this Policy
We reserve the right to amend this Policy periodically to reflect changes in our technological practices, legal obligations, or regulatory guidance. Any material changes will be communicated via a prominent notice on our Website, and the “Effective Date” at the top of this document will be updated accordingly.
8. Contact Information
If you have any questions regarding this Policy, our data processing practices, or wish to exercise your data subject rights, please contact our Data Protection Officer / Privacy Team at:
Email: privacy@citybug.co.za]
Phone: 087 537 1444